Cancellations & Refunds
StayWise itself is 100% free - we never charge you anything, so there's nothing for us to refund.
Where rebookings actually happen
When you rebook through a link in one of our alerts, the reservation and payment are made directly on that booking site (Booking.com, Expedia, Agoda, or another partner) - not on StayWise. Any refund you're owed, and their own cancellation window, comes from them, under their cancellation policy, not ours.
If a rebooking didn't go as expected
Contact that booking site's customer support directly - they hold the reservation and the payment. If you're not sure how to reach them, email us and we'll help you find the right contact.